An ongoing IT relationship
Managed and co-managed IT
One accountable team for daily support, prevention, risk and infrastructure decisions shaped around your organization.
Who this is for
For organizations that want an identifiable IT owner
- You want fewer handoffs and a clear owner for the next practical step.
- Your internal team needs senior support without giving up ownership of business applications and decisions.
- Technology is important enough to deserve prevention, documentation and a sequence of decisions.
The relationship
A managed or co-managed relationship connects daily requests with the decisions that prevent recurring disruption. The goal is clearer responsibility, priorities and next steps; the exact scope is confirmed before the engagement begins.
First conversation
Three steps before work proceeds.
Understand the situation
Listen to what is happening, who is affected and what the team needs to keep moving.
Define the smallest useful check or scope
Agree what should be examined first and what remains a separate decision.
Explain the recommendation before work proceeds
Review the evidence, options and responsibilities before any approved work begins.
Operating scope
Support, prevention and the decisions around them.
Daily support does not disappear into a queue
- Request intake, triage and follow-through for user needs.
- Remote support and onsite presence when the work requires it.
- User and application troubleshooting, with senior escalation when the decision warrants it.
- Coordination of employee arrivals, role changes and departures across agreed systems.
Reduce recurring disruption before it returns
- Monitoring or review of endpoints, servers and critical services within agreed tools and scope.
- Patching, maintenance and reduction of recurring friction.
- Inventory, lifecycle planning, documentation and replacement priorities.
- Review of security, backup and infrastructure signals before an important change.
Responsibility map
A connected view of the systems that keep work moving.
Microsoft 365 and security with clear ownership
- Accounts, administrators, licences and access coordination.
- Microsoft 365 support and configuration for agreed areas.
- Endpoint protection and initial security-alert coordination according to the selected solution.
- Escalation when a suspected incident requires technical or specialist scope.
Backup and continuity with useful evidence
- Backup review and alert handling for managed systems.
- Agreed restore tests and documentation of what the sample demonstrates.
- Recovery coordination and continuity planning when scope and dependencies are defined.
- No conclusion beyond the systems, samples and conditions actually examined.
Networks, servers and projects that stay connected
- Networks, Wi-Fi, switches, firewalls, VPN and remote access.
- Servers, storage, virtualization, Azure and migrations within project scope.
- Aging-environment remediation, dependency mapping and implementation sequencing.
- Office moves, expansions, provider changes and documented handoff.
Co-managed model
Co-managed support keeps your team at the centre
- Your internal IT lead or team can retain ownership of users and business applications.
- UNITECH adds escalation, infrastructure, security, backup, projects or specialist capacity.
- Responsibilities, access, decisions and escalation points are agreed before operations begin.
Accountability
An accountable path when a specialist is needed
- We keep context, documentation and decisions inside an understandable relationship.
- We coordinate approved providers and specialists when a particular expertise is required.
- You should not have to referee multiple vendors; responsibility for the path stays explicit.
Onboarding and rhythm
Start by understanding before changing
Start by understanding before changing
- Map users, sites, systems, vendors, dependencies and recurring friction.
- Stabilize the conditions creating the most noise or exposure.
- Confirm support rhythm, responsibilities, documentation and separate projects.
- Review priorities with the people who can authorize decisions.
A readable operating rhythm
- Requests and incidents follow an agreed path for triage, escalation and closeout.
- Preventive work and lifecycle decisions do not disappear inside reactive support.
- Projects, changes and specialists remain separate from daily operations and require approval before execution.
A strong relationship with honest limits
- Scope, responsibilities, access and deliverables are confirmed before work begins.
- Observed outcomes depend on the systems, data, tools and authorizations available.
- Significant changes, specialist work and third-party costs remain separate decisions.
A useful next conversation
Discuss our operating model
Initial contact confirms fit, responsibilities and requirements. It does not authorize a change.
Discuss our operating model