Microsoft 365 protection and recovery
Microsoft 365 Backup and Recovery
Add a clear backup and recovery path for important Microsoft 365 information, with reviewed coverage, alert follow-up, practical recovery options, and an agreed restore test.
Review your Microsoft 365 protection Review recovery readiness
You may recognize this
Start with what is happening
A shared mailbox or former user is not included in the configured protection.
No agreed restore test has been completed for OneDrive, SharePoint, or Teams-connected resources.
No one is assigned to follow up on a backup alert.
Why it matters
A decision you can explain
Microsoft 365 supports everyday access to email and shared information. A dedicated backup service adds recovery options when important information is deleted, changed, corrupted, or needed after a user leaves.
Examples
- A deleted message needs to be found without restoring the whole mailbox.
- A SharePoint library needs recovery after an accidental change.
- An authorized person needs to approve recovery after an employee leaves.
Review scope
What the agreed review examines
- The Exchange Online mailboxes, shared or group mailboxes, OneDrive and SharePoint data, and Teams-connected resources that need protection.
- Retention settings, alert follow-up, and the people authorized to request recovery.
- An agreed restore test using a message, mailbox, file, folder, site, or another supported resource.
Customer receives
Useful next steps
- A clear summary of the Microsoft 365 information included in the configured protection.
- Configuration and retention decisions confirmed during setup.
- Documented results from an agreed restore test.
- A practical monitoring and follow-up recommendation.
Scope clarity
What is included and what may be added
Included
- Review of configured coverage and available alerts.
- Approved configuration corrections.
- An agreed restore test and a summary of the observed result.
Additional work
- Major recovery, migration, restoration to another environment, or specialist coordination.
- Licences, full Microsoft 365 environment configuration, and recurring monitoring beyond the agreed service.
Protected information, retention, and recovery options are confirmed during setup.
Scope, deliverables, and pricing are confirmed before work begins. Additional work requires approval.
Setup and onboarding
Preparation is part of the work
We confirm the scope, evidence, customer responsibilities and any licences or third-party costs before changes are considered.
Customer responsibilities
- Name the responsible contacts and the people authorized to approve recovery.
- Authorize the technical access needed for the agreed work.
- Confirm that the recovered information meets the business need.
A useful next conversation
Review your Microsoft 365 protection
Tell us what is happening. Initial contact confirms the right scope and requirements; it does not authorize a change.
Review your Microsoft 365 protection